In accordance with the Privacy Act 1988 (Cth) and the NDIS Practice Standards
Purpose
Nine Fruit Care is committed to protecting the privacy and confidentiality of all participants, staff, and stakeholders. This policy outlines how we manage, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the NDIS (Quality and Safeguards) Rules, and relevant State and Territory legislation.
Scope
This policy applies to all participants, their families or representatives, staff, contractors, and stakeholders involved with Nine Fruit Care.
Collection of Personal Information
We may collect personal information from:
- The participant directly
- Family members or significant others
- Advocates
- Medical or other service providers
We will collect information directly unless:
- You have consented for someone else to provide it
- It is legally required or authorised
- It is unreasonable or impractical to collect it from you directly
Types of Personal Information Collected
Personal information may include:
- Full name, date of birth, address, phone and email
- Gender
- Health information
- Advocate or emergency contact details
- Diversity status (e.g. ethnicity, cultural or lifestyle preferences)
Use and Disclosure of Personal Information
Personal information is collected and used for:
- The provision of supports and services
- Coordinating care with medical and allied health providers
We will not share your information without your consent unless:
- It is required or authorised by law
- It is necessary to prevent or lessen a serious threat to life, health or safety
We will never sell or rent your personal information.
Consent
By engaging Nine Fruit Care, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw your consent at any time by contacting us. However, doing so may affect our ability to provide certain services.
Storage and Security
Nine Fruit Care has systems in place to ensure the secure storage of personal information:
- Physical files are stored securely
- Electronic records are stored in protected, cloud-based systems
Access is restricted to authorised personnel only
Participant Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Be informed of how your data is collected, used and stored
To access your personal information, please contact us. We will verify your identity and respond within 7 business days.
Privacy Complaints
If you believe your privacy has been breached, you can:
- Lodge a complaint through our Feedback & Complaints process at:
https://ninefruitcare.com.au/feedback.html
All complaints are taken seriously and investigated thoroughly. You will be informed of the outcome.
If you are not satisfied with the outcome, we will work with you to find alternative resolutions, or you can escalate the matter to the NDIS Quality and Safeguards Commission at 1800 035 544 or visit their website at ndiscommission.gov.au.
Policy Review and Updates
This policy will be reviewed regularly to ensure compliance with relevant legislation and NDIS requirements. The most current version is available at: www.ninefruitcare.com.au
For questions or further information:
Contact: Nine Fruit Care
Phone: 0494 383 106
Email: [admin@ninefruitcare.com.au]
Website: http://ninefruitcare.com.au